Refund policy

Boxes already shipped. We aren't able to refund a box once it has shipped.

Prepaid 3-Month Sets. If you cancel after receiving your first box, we'll refund any remaining boxes that haven't yet been processed or shipped.

Monthly subscriptions. You have 48 hours from ordering to cancel outright. After that you can cancel any time, effective from the next shipment that hasn't yet been prepared — the exact cut-off depends on your student's school calendar. You won't be charged again after cancelling.

Undeliverable boxes. If a box comes back to us as undeliverable and the address you provided was correct, we'll make it right. If the address was incorrect or incomplete, we can resend the box to a corrected address — you'd cover the additional shipping.

Something wrong with a box? Tell us. If an item arrived damaged or something isn't right, email hello@dormdrop.com and we'll sort it out.